Theatres have remained one of only three hospitals in the UK to meet an international standard for quality management systems after a rigorous inspection.
The ISO 9001 enables theatres to strengthen operational procedures that impact on a patient’s journey. The team of Nick Archer, Tom Gudde, Keith Clark, Sam Gnanamani, Sam Watts and Marielle Huddlestone were praised by the UK Accreditation Service.
Keith Clark, ISO lead and theatre administrator described the process: “We get audited once a year and this year was a recertification, which means it’s a longer audit. The new standard was updated two years ago and is more risk-based, so we have to apply risk to everything on the patient pathway and apply that against a management system.”
Nick Archer, clinical operations manager for theatres, said: “Everything we do is about quality and it proves to others that there are quality procedures and processes in place that back up the patient care.
“It’s great to get the certification but also fantastic to get it with so few minor non-conformities. The inspectors were really impressed. One of the few areas they chose for improvement was for us to publish all the good work we do.
“We get lots of letters of praise from patients which are lovely, so we know we’re providing the best care possible but underpinning that is all the work the patients don’t see. By having the (ISO) plaque by the front door it’s an indication to patients and visitors that we’ve got those processes in place, they’ve been checked and audited, and they’re working.”
Sam Watts, governance and ISO support officer, added: “It’s a team effort. Everyone in theatres knows how important it is and everyone should be incredibly proud of what we’ve done.”
As Broomfield is a national leader in the use of ISO regulation, Tom Gudde, theatres services manager, was recently invited to the National Conference for Innovation and Efficiency in Liverpool where he gave a presentation to a packed auditorium of clinical leaders who wanted to learn more about the department’s pioneering work.