12 October 2011
Broomfield trials a new form of patient feedback
Broomfield has been chosen to be part of an eight week pilot scheme for a new way for patients to give feedback on their stay at the Hospital.
The scheme, sponsored by the Department of Health, enables patients to give feedback to the NHS Choices comment and feedback service, through the Hospedia bedside units.
Russell Harrison, Chief Operating Officer, said: “We are always seeking new ways of getting feedback from our patients, so we are delighted to be part of this pilot scheme. This will enable patients to leave ‘real-time feedback’ whilst they are in their hospital bed, ensuring they have the option of commenting throughout their health care experience.”
The pilot will allow NHS Choices and Patient Opinion to analyse the effectiveness and take up of the comment and feedback functionality via a new channel, which targets patients at the point of care. Hospital staff will benefit from having an up-to-date source of reliable information that they can direct patients to for further reading and information on their treatment/condition.
ENDS
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