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Change/Cancel your appointment

It's your appointment...take care to be there 

Every year at Mid Essex Hospitals, thousands of people fail to keep their appointments. If we have no warning, we can't give the slot to someone else who really needs it. 

This really matters to us. It is costly for the hospital and wastes staff time and resources. Most of all it impacts on the length of time others have to wait for their appointments. 

If you can't come to an outpatient clinic appointment for any reason, you can:  

  • Phone the clinic number on your appointment card. Please have your appointment letter or card to hand as you will be asked for your hospital number (See 'Change / Cancel your Appointment by E-mail or Telephone' below).

Change / Cancel your Appointment - by E-mail or Telephone

If you can't come to a clinic (outpatient) appointment at Broomfield, St John's, St Peter's or St Michaels' for any reason please contact

Referral Booking Management System (RBMS)

For any queries about appointments, please call the RBMS callcentre on 01245 513900. It is open Monday - Friday 8am - 5pm.

In order for patients to email cancellation requests or to confirm they are attending appointments, please e-mail us on :



Trust Disclaimer : You are most welcome to use this email service, however , the Trust will not be held responsible for any loss of patient identifiable data that might occur during the transit of the request email and its reply, as you will necessarily be using a non-secure email facility.  Therefore if you use this facility we will consider that you have consented to accept the potential risk.