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Compliments, Comments and Complaints

The Trust is committed to providing the best hospital-based healthcare. The Complaints & PALS team value all types of feedback from users and would welcome any comments - positive and negative - to help us improve the service.

The team co-ordinate feedback from patients, relatives and visitors on behalf of the Chief Executive.

Services

For more information about the complaints procedure, please contact the Complaints & PALS team, who will explain the process, and can send you the Trust's information leaflet "Compliments, Comments and Complaints"

The Complaints & PALS team also deals with clinical negligence claims and public liability within the Trust. Please contact the Complaints & PALS team if you require any further information about the procedures for making a claim against the Trust.

Please Click a link below to download a copy of the "Compliments, Comments and Complaints leaflet" This leaflet is available in Word and PDF format

Claims for Clinical Negligence or Public Liability are handled by the Claims & Legal Manager. Please contact the Claims & Legal Manager at the Broomfield Hospital address if you require any further information about the procedures for making a claim against the Trust.