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Patient Experience

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Excellent patient experience for all our patients is important, and the Trust considers patient safety and quality improvement to be the central focus on all aspects of service delivery.

At Mid Essex Hospital Trust we take great pride in providing care that is patient and family-centred. But we know we don’t get it right all of the time, and there is plenty of room for improvement.

Please click on the link below to complete a confidential survey to tell us about your experience in our care.
We will use your feedback to improve the quality of care we provide to all our patients, their family and carers. Thank you.
PLEASE CLICK HERE TO GIVE US YOUR FEEDBACK

Mid Essex Hospital Services NHS Trust aims to provide the patients and carers with the highest standards of care whilst using our services.

We actively promote feedback from everyone that use our services so that we can listen, learn and improve our services.

Patient Experience Team:

Lynn Thomas

Lynn Thomas - Head of Patient Experience, Communications & Public Engagement

Lynn Thomas is the Head of Patient Experience, Communications and Public Engagement. Lynn is a qualified nurse and midwife with many years of experience in patient care. Lynn manages the PALS and Complaints department and takes the lead on all patient feedback. She is keen to hear what you think of the care you or a friend or relative have recieved and how you think we can do and make further improvements.

Jonathan Wright

Jonathan Wright - Voluntary Services and Patient Experience Manager

Jonathan Wright initially started with the Trust as Voluntary Services Manager and moved into the role of Patient Experience Manager in 2012. He is passionate about the care of patients within the NHS and takes an active role as a dignity champion within the trust.

We want you to tell us how we can further improve the patient experience

You can talk to us by:

Ringing or emailing the Patient Experience Team on 01245 516891 patient.experience@meht.nhs.uk

Ring, email Patient Advice & Liaison Department on 01245 514130 or PALS@meht.nhs.uk or visit the department which is situated in the Main Atrium A109 next to Marks and Spencer

Friends and Family Test


Would you recommend our hospital to your Friends and Family

 

Have Your Say

 

 

Your Opinions

Here at Mid Essex Hospital Services we really appreciate people telling us about their experiences they have had whilst using our services.

 

Also See Patient Opinion

Patient Engagement Strategy


This document went out to consultation in March, and thank you to everyone who gave us their views.

The strategy document went to the Trust board on Friday 23rd May and was signed off.

Please see the full document available for download below:

Please Click Here to download the Patient Engagement Strategy 2014 - 2018

All feedback can be left at Communications@meht.nhs.uk

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