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NHS Constitution

If you are concerned that you have, or will receive your appointment later than 2 weeks for suspected cancer, or other Consultant led treatment within 18 weeks.

Please contact PALS:

How to Contact PALS

Drop in location: In the main hospital Atrium the PALS office is located at destination number ‘109’, which is between the WH Smiths and Marks & Spencer Food retail outlets. The office is wheelchair accessible.

Opening times : Monday to Friday - 9.00am to 5.00pm.

Telephone : 01245 514130 (9.00am to 5.00pm - Monday to Friday). Out of hours, please leave a message.

Write to us at :

PALS & Complaints, Claims & Litigation Team

Broomfield Hospital
Chelmsford
Essex
CM1 7ET

Tel : 01245 514130
Fax : 01245 516395
Email : pals@meht.nhs.uk

The NHS Constitution establishes the principles and values of the NHS in England.

It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively. All NHS bodies and private and third sector providers supplying NHS services will be required by law to take account of this Constitution in their decisions and actions.

Please Click Here for more information on the NHS Constitution.

Documents

  • Flow Chart 18 Weeks

  • Flow Chart Cancer 2 Week Wait