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Your Outpatient Appointment

COVID-19 OUTPATIENT ADVICE - we have now stopped all non-time critical outpatient appointments and x-rays, CT, MRI, ultrasound scans and nuclear medicines. We will also be reducing the number of routine operations and procedures over the next three weeks.

We will continue to provide outpatient appointments, scans and procedures for patients who need them urgently, for example patients with suspected or confirmed cancer.  We will provide these initial outpatient consultations over the phone or by video link. Read more here.


Please Click Here to download the Atrium and Outpatient Departments Map

Information about your appointment at the hospital

Please click here for information about the NHS e-Referral Service (e-RS)

Preparing for your appointment

There are a few items we suggest you bring with you:

  • Your appointment letter or appointment card
  • Information about you, including your address, your GP’s address and, for children, their schools address
  • List of medication you are currently taking including anything prescribed by your GP, medicine bought over the counter at a pharmacy, herbal and homeopathic remedies
  • Pen and paper - it may be useful for you to make notes about anything the consultant says in the clinic so you can be clear about what has been discussed later 
  • List of questions you may want to ask.


Please arrive 15 minutes before your appointment - sometimes the nurses may need to see you. Most NHS clinics are overbooked as we know that some people won’t turn up, so please be understanding if there is a delay. 

When you arrive at the hospital

  • Check your appointment letter or appointment card for details about where your clinic is - click here to download the atrium and outpatient departments map
  • If you are not sure where to go upon arrival, need a wheelchair or any other help when you arrive, please ask at the reception desk
  • You can use the self-check-in service in the main reception area to notify the clinic you have arrived. The service will then call you through to the clinic when the clinical team are ready for you. 


When you arrive at the clinic/department

  • Please tell our receptionists if you have any hearing or sight impairment 
  • Clinic staff will keep you informed about what is happening - if there are any delays we will be working to see you as soon as possible.


At your appointment

  • You will be seen either by the consultant or by one of their team 
  • You will be asked about your medical history 
  • You can ask any questions you may have prepared or ask for clarification about anything discussed during your appointment
  • If the consultant or one of their team in charge of your care decides that you need to be seen again, you will be asked to book a further appointment before you leave or we will send you a letter with your appointment date.


Cancellations and re-booking:

Every missed appointment costs the hospital £105.

For any queries about your appointment, or if you’d like to cancel or reschedule, please contact the RBMS call centre by: 


We are open Monday – Friday, 8am - 5pm.

Trust Disclaimer: You are most welcome to use this email service, however, the Trust will not be held responsible for any loss of patient identifiable data that might occur during the transit of the request email and its reply, as you will necessarily be using a non-secure email facility. Therefore if you use this facility we will consider that you have consented to accept the potential risk.